C2H Energy Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws. This Privacy Policy explains how we collect, use, store, and disclose your information when providing our services or when you interact with our website.
Information We Collect C2H Energy may collect personal and business information including: • Full name • Residential or business address • Phone number • Email address • Date of birth where required for regulatory purposes • Property and installation details • Energy usage or system information • Payment and invoicing details • Photographs, certificates, and compliance documents related to installations • Any information submitted through enquiry forms, emails, or phone calls We may also collect technical information when you visit our website, such as browser type, IP address, pages visited, and usage data through cookies or analytics software.
How We Collect Information Information may be collected: • Directly from you during enquiries, quotations, or installations • Through phone calls, emails, website forms, or social media • From installers, contractors, suppliers, or referral partners involved in your project • Through government rebate and compliance systems • Through our website analytics and cookies
How We Use Your Information We use your information to: • Provide quotations, products, and installation services • Process applications under programs such as the Victorian Energy Upgrades (VEU), Solar Victoria, and the Small-scale Renewable Energy Scheme (SRES) • Arrange inspections, audits, and compliance activities • Communicate with you regarding your installation or services • Provide customer support and warranty services • Improve our operations, website, and customer experience • Maintain internal records and compliance documentation • Meet legal, regulatory, and accreditation obligations
Disclosure of Information C2H Energy may disclose your information to: • Government bodies and regulators including the Essential Services Commission, Solar Victoria, Clean Energy Regulator, and other regulatory authorities • Licensed installers, electricians, plumbers, auditors, and contractors involved in your project • Third-party software providers and administrative service providers • Financial institutions or payment service providers where necessary • Legal or regulatory authorities where required by law We only disclose information necessary for the purpose of delivering services, compliance, or meeting legal obligations. C2H Energy does not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Storage and Security We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically, physically, or within secure cloud-based systems used for compliance and administration. Access to personal information is limited to authorised personnel, contractors, or service providers who require access to perform their duties.
Access and Correction You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. Requests can be made using the contact details below.
Cookies and Website Analytics Our website may use cookies and analytics tools to improve website functionality, performance, and user experience. Cookies help us understand how visitors use our website and allow us to improve our services. You may disable cookies through your browser settings; however, some website features may not function correctly.
Third-Party Links Our website may contain links to third-party websites. C2H Energy is not responsible for the privacy practices or content of external websites.
Changes to This Policy C2H Energy may update this Privacy Policy from time to time. Any updates will be published on our website.
Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: C2H Energy Pty Ltd Email: info@c2henergy.com.au Phone: 0490 474 138 Website: https://www.c2henergy.com.au/